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Senior Data Analyst - Panel Operations

Apply now Job no: 495379 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: AmeriSpeak

JOB DESCRIPTION:

AmeriSpeak is a fast-growing, fast-paced, innovative, probability-based panel housed within NORC at the University of Chicago, a world leader in research excellence. The Senior Data Analyst, Panel Operations is a singular opportunity to develop, hone, and use your statistical and data management skills. You will perform strategic actions and collaborate on strategic planning to ensure that AmeriSpeak continues as the gold standard of the probability-based panel in the nation. You will have the opportunity to work with, assist, and coordinate a multidisciplinary, cross-functional team that includes statisticians, data scientists, survey programmers, IT personnel, client account development staff, client support staff, and telephone center staff.

The Senior Data Analyst, Panel Operations has significant involvement in a broad range of critical management functions, including productivity analysis and reporting, survey data processing and reporting, quality assurance, and methodological improvement and financial reporting. This position exercises independent judgment and discretion with regards to matters of significance, such as changes to customer’s products.

DEPARTMENT: AMERISPEAK

AmeriSpeak® is the first U.S. multiclient household panel to combine the speed and cost-effectiveness of panel surveys with enhanced representativeness of the U.S. population, an approach designed to achieve an industry-leading response rate and an innovative sample quality report card. AmeriSpeak has become the primary survey partner of the nation's preeminent news service, The Associated Press.

Developed and funded by NORC, AmeriSpeak randomly identifies Americans—including the country’s hardest-to-reach populations—and recruits them to provide their opinions and insights on a wide range of topics critical to our clients. The outcome is a truly representative picture of America and, thus, more accurate research results for use in statistical surveys.

RESPONSIBILITIES:

• Create, produce, and validate weekly and monthly panel performance and new panel initiative metrics. As new project initiatives commence, research and evaluate their efficacy (including consulting with stakeholders) by developing accurate performance tracking reports. As reports are produced, analyze content, highlight relevant issues, and make recommendations. Working with the rest of the AmeriSpeak Panel Operations Group, develop and participate in implementation of strategies to address problems revealed through the reports.

• Ensure smooth implementation of processes needed to maintain a high quality survey panel. Ensures that registration and panel demographic data is captured and processed accurately and regularly, that subsequent on-boarding steps are initiated on-time. Create and maintain clear, concise, and detailed documentation of such processes, including work flow document and data dictionaries.

• Take a lead role in special projects as required, for example, analysis of call history data, analysis of panelist experience feedback, preparation of training materials, auditing compliance with certain procedures, or literature reviews of methodological issues.

• Support business development activities for proposal, pricing, and contracting support for web survey projects.

• Perform other duties as assigned.

REQUIRED SKILLS:

• Bachelor's degree.

• Knowledge required: Strong knowledge of survey research, knowledge of data collection and data flow processes. Skills required: Well developed problem solving skills, data analysis, time management, personal organization, attention to detail, discretion, and composure skills. Strong communication skills. Abilities required: Ability to manage multiple projects with agility and work effectively with multiple departments, stakeholders and internal/external clients. Ability to work effectively collaboratively with minimal supervision. Ability to adapt to new technology and participate in technical discussions.

• At least 3 years experience in quantitative analysis using SAS systax. Some experience with other statistical tools such as R or SPSS is preferred.

• At least 3 years experience in database maintenance of tracking data.

• Knowledge of general office procedures, technology and equipment.

• Ability to communicate effectively (oral and written) at all levels.

• Proficiency with data management in SAS, STATA, R, or SPSS ; Microsoft Office software, including word processors, spreadsheets and graphics (Outlook, Word, Excel, and PowerPoint).

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 75 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

 

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