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Client Services Analyst

Apply now Job no: 495447 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: AmeriSpeak

JOB DESCRIPTION:

AmeriSpeak is a fast-growing, fast-paced, innovative, probability-based panel housed within NORC at the University of Chicago, a world leader in research excellence. The Client Services Research Analyst is a singular opportunity to develop, hone, and use your survey research skills. You will collaborate on important and cutting-edge projects, which cover a wide variety of topics impacting our world today, and play a vital role in their execution. You will have the opportunity to work with, assist, and eventually coordinate a multidisciplinary, cross-functional team that includes researchers, statisticians, programmers, telephone center staff, and subject matter experts throughout NORC.

The Client Services Research Analyst is responsible for assisting with critical aspects of executing AmeriSpeak client studies, developing and maintaining effective customer relationships, and supporting account services as they relate to web panel products, including: evaluating client questionnaires for alterations in question wording and question type needed to accommodate phone and/or web modes of survey administration, formatting client questionnaires for programming and managing revisions throughout the testing cycle, performing quality control testing on programmed surveys in the phone and web modes, ensuring survey data quality through reviewing simulated data and respondent survey data throughout the field period using appropriate statistical applications, cleaning and preparing raw data for weighting and client delivery using appropriate statistical applications, and summarizing information into tables, graphs, and text. This position exercises independent judgment and discretion with regards to matters of significance, such as changes to customer’s products.

DEPARTMENT:

AmeriSpeak is housed within NORC’s Business Ventures and Innovation (BVI) group. This diverse team is dedicated to NORC’s future in the context of accelerating change within the social science research industry. We are focused on evolutionary yet bold changes that will build upon and expand our traditional strengths to ensure a future of increased relevance, deeper impact, and long-term sustainability. AmeriSpeak, a primary example of innovation, delivers quality typical of more traditional scientific survey methods, with the affordability and speed of online surveys. See www.AmeriSpeak.NORC.org for more information.

RESPONSIBILITIES:

• Evaluates client questionnaires for alterations in question wording and question type needed to accommodate phone and/or web modes of survey administration.
• Formats client questionnaires for programming, writing in appropriate survey pathway logic to ensure respondents are administered the correct questions.
• Performs quality control testing on programmed surveys in the phone and web modes and manages questionnaire revisions throughout the testing cycle.
• Ensures survey data quality through reviewing simulated data and respondent survey data throughout the field period using statistical applications such as SAS or SPSS.
• Cleans and prepares raw data for weighting and client delivery; conducts ad hoc data analyses using statistical applications such as SAS or SPSS and summarizes information into tables, graphs, and text.
• As the right person matures in the position, they will:
• Work with clients and ensure that client expectations of quality, timelines, and deliverables are met or exceeded.
• Participate in and collaborate with multidisciplinary, internal teams—such as AmeriSpeak business development, statistics/methodology, researchers, programming, telephone centers, and subject matter experts—to execute AmeriSpeak studies.
• Support business development activities for proposal, pricing, and contracting support for web survey projects.
• Performs other duties as assigned.

REQUIRED SKILLS:

• Bachelor's degree is required. Master's degree in a relevant area is a plus.
• At least 1 years experience in quantitative analysis using SAS, STATA, R, or SPSS (using syntax). Must be willing to learn SPSS.
• Strong knowledge of survey research; knowledge of data collection and data flow processes.
• Well-developed problem solving skills, time management, personal organization, and attention to detail.
• Well-developed communication and interpersonal skills.
• Ability to work on multiple projects at the same time with agility and to work effectively with team members, multiple departments, stakeholders, and internal/external clients.
• Ability to work effectively and collaboratively with minimal supervision.
• Knowledge of general office procedures, technology, and equipment.
• Microsoft Office software, including word processing, spreadsheets, and graphics (Outlook, Word, Excel, and PowerPoint). Experience with online survey or CATI software is a plus.

ABOUT NORC:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge.

NORC conducts research in five main areas: Economics, Markets, and the Workforce; Education, Training, and Learning; Global Development; Health and Well-Being; and Society, Media, and Public Affairs.

We provide comprehensive and integrated services that span the research cycle, and offer solutions that anticipate and address critical needs in research and data science. We approach all work with deep technical expertise, a spirit of collaboration, and a commitment to scientific integrity.  

A TRADITION OF EXCELLENCE:

As one of the oldest not-for-profit, academic research organizations in the United States, and through its affiliation with the University of Chicago, NORC maintains the highest standard of professional excellence and scientific rigor, and is committed to broad dissemination of its findings.

A PASSION FOR INNOVATION:

NORC’s subject matter experts and survey professionals develop and employ innovative study designs, research methods, and technical applications to derive meaningful and accurate results.

 A COMMITMENT TO COLLEGIALITY:

NORC cultivates an interdisciplinary culture of achievement in which senior investigators from diverse fields and professional backgrounds collaborate with the next generation of researchers in an open, collegial environment.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

 

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