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Research and Survey

Manager Survey Research Panel Operations

Apply now Job no: 495449 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: AmeriSpeak

JOB DESCRIPTION:

The Manager Survey Research Panel Operations is responsible for operational aspects of executing custom AmeriSpeak client studies, client-funded panels, and AmeriSpeak internal projects. Responsibilities include creating project collaterals, questionnaires and data collection workflow, coordinating with other internal teams such as Statistics, Strategic Communication, IT, and directing external vendors on project implementation from start to finish.

DEPARTMENT: AMERISPEAK®

AmeriSpeak® is the first U.S. multi-client household panel to combine the speed and cost-effectiveness of panel surveys with enhanced representativeness of the U.S. population, an approach designed to achieve an industry-leading response rate, and an innovative sample quality report card.

Developed and funded by NORC, AmeriSpeak is the most scientifically rigorous panel solution available in the U.S., giving NORC clients a breakthrough new option for conducting statistical surveys of the population.

RESPONSIBILITIES:
  • Manage and collaborate on the creation of project collaterals such as invitation and reminder mailings, emails, text messages, and social media outreach incorporating survey research best practices for the specific target population. Provide advice on survey questionnaire design to ensure complete and accurate data collection.
  • Manage, support, and collaborate on the design and implementation of data collection workflow from start to finish including sampling, sending out invitations/reminders, data collection infrastructure, project respondent support, and reward fulfillment.
  • Manage and coordinate internal resources and external vendors such as Statistics, Strategic Communication, IT, Telephone Interviewers, web and print designer, print and mailing vendor, incentive fulfillment vendors, and others.
  • Collaborate on development of panel engagement and retention programs to ensure active long-term participation of project respondents. Collaborate on development of panel management programs to maintain accurate and up-to-date panel information. Collaborate on development of respondent support programs to maintain a high level of respondent satisfaction.
  • Supports business development workflow for proposal, pricing, and contracting support for custom client-projects and client-funded panels.
  • Support the client service teams for budget and client communication.
  • Perform other duties as assigned. 
REQUIRED SKILLS:
  • Bachelor's degree. Master's in social science strongly preferred.
  • Knowledge required:  Advanced knowledge of the principles and processes of survey research.
  • Knowledge of at least one substantive or methodological area. 
  • Quantitative analysis skills, well developed problem solving skills, time management, personal organization, attention to detail, discretion, and composure skills.  
  • Strong client management and communication skills.
  • Ability to manage multiple projects, identify and mitigate project risks and work effectively with multiple departments, stakeholders and internal/external clients. 
  • Ability to work effectively collaboratively with minimal supervision.
  • At least 5 years of survey research experience with minimum of 1 year client management experience. Strong preference for candidates with 2 year survey operation/execution experience.
  • Knowledge of general office procedures, technology and equipment.
  • Advanced ability to communicate effectively (oral and written) at all levels. Demonstrated ability to communicate effectively with clients and report writing for client deliverables for projects low, medium, and high complexity.
  • Proficiency with data management in SAS and/or SPSS (SAS preferred); Microsoft Office software, including word processors, spreadsheets and graphics (Outlook, Word, Excel, and PowerPoint).
  • Minimum 2 years of experience managing and mentoring staff.
  • Occasional travel. 
WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 75 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

 

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