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Research and Survey

Data Analyst - Panel Operations

Apply now Job no: 495491 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: AmeriSpeak

 

JOB DESCRIPTION:

The Analyst, Panel Operations, has involvement in a broad range of critical management functions, including survey questionnaire implementation, survey data processing and reporting, panel communication outreach, panel process implementation, productivity analysis and reporting, quality assurance, and methodological improvement.  The analyst will work in both internal NORC projects and client projects, collaborating with diverse work groups within NORC including survey programmers, IT, and Strategic Communications. This position exercises independent judgment and discretion with regards to matters of significance, such as changes to customer’s products.

DEPARTMENT: AMERISPEAK

AmeriSpeak® is the first U.S. multi-client household panel to combine the speed and cost-effectiveness of panel surveys with enhanced representativeness of the U.S. population, an approach designed to achieve an industry-leading response rate and an innovative sample quality report card. AmeriSpeak has become the primary survey partner of the nation's preeminent news service, The Associated Press.

Developed and funded by NORC, AmeriSpeak randomly identifies Americans—including the country’s hardest-to-reach populations—and recruits them to provide their opinions and insights on a wide range of topics critical to our clients. The outcome is a truly representative picture of America and, thus, more accurate research results for use in statistical surveys.

RESPONSIBILITIES:

• Assist in the evaluation of questionnaires for alterations in question wording and question type needed to accommodate phone and/or web modes of survey administration. Formats questionnaires of low and medium complexity for programming, writing in appropriate survey pathway logic to ensure respondents are administered the correct questions. Performs quality control testing on programmed surveys in the phone and web modes and manages questionnaire revisions throughout testing cycle. Drafts feedback for programming staff (to be review by before submission.)
• Assist in the creation and implementation of communication outreach to panel members in print, digital, or social media forms. Performs quality control testing on panel communications. Monitor performance and delivery metrics.
• Help ensure smooth implementation of processes needed to maintain a high quality survey panel. Ensures that panel membership and information data is captured and processed accurately and regularly, that subsequent on-boarding steps are initiated on-time. Performs quality control testing on new processes.
• Assist with special projects as required, for example, analysis of call history data, preparation of training materials, documentation of processes, auditing compliance with certain procedures, literature reviews of methodological issues.
• Perform other duties as assigned.

REQUIRED SKILLS:

• Bachelor's degree.
• Knowledge required: Strong knowledge of survey research, knowledge of data collection and data flow processes. Skills required: Well developed problem solving skills, data analysis, time management, personal organization, attention to detail, discretion, and composure skills. Strong communication skills. Abilities required: Ability to manage multiple projects with agility and work effectively with multiple departments, stakeholders and internal/external clients. Ability to work effectively collaboratively with minimal supervision.
• At least 1 year experience in quantitative analysis using SAS, STATA, R, or SPSS (using syntax).
• Knowledge of general office procedures, technology and equipment.
• Ability to communicate effectively (oral and written) at all levels.
• Proficiency with data management in SAS, STATA, R, or SPSS ; Microsoft Office software, including word processors, spreadsheets and graphics (Outlook, Word, Excel, and PowerPoint).
• Occasional Required Travel

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 75 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

 

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