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Contact Tracer - Maryland

Apply now Job no: 495876 Work type: Intermittent Location: Baltimore, MD Capability Area: Field


NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.


Are you a self-motivated, people person looking to make meaningful contributions through work that impacts the nation?  NORC is hiring interviewers to serve as Contact Tracers for the Maryland COVID-19 Contact Tracing Project. These Contact Tracers will play a key role in the state’s effort to combat the COVID-19 pandemic.  This opportunity will allow interviewers to contribute to the fight against the disease while working from home as part of the Contact Tracing Call Team.


Maryland residents are especially encouraged to apply.

  • Members of the Contact Tracing Call Team will complete remote training within a week after the hiring process has been completed, and begin contact tracing work when training is successfully completed.

  • We estimate that our contact tracing efforts will last for at least six months.  However, the amount of work available and the length of the effort will vary with the course of the pandemic. Assignments are temporary.

  • Contact tracing occurs seven days a week from 9:00 AM Eastern through 8:30 PM Eastern.

    • Evening and weekend availability is required.

    • Schedules will be set 1-2 weeks in advance but may be altered pending on the number of new COVID-19 diagnoses. 

    • Contact Tracers will work scheduled shifts, with each shift lasting 3-6 hours.  It is anticipated that members of the team will work 4-5 shifts during a typical week.  Each Contact Tracer should be prepared to work a mix of morning, midday, and evening shifts and to work on both weekdays and weekends.

    • The number of hours each Contact Tracer will vary with the number cases available and with each person’s on the job performance.

  • Present evidence of identity and authorization to work in the United States (I-9 documentation).

  • Have a working home phone number and broadband internet access at home.

    • Minimum computer requirements: Browser – last three versions of Google Chrome.  Network: 100 kbps bandwith, ideally at least 10-15 mps.  Memory: 2 GB RAM.  Processor: 2GHz.

  • Respond promptly to email communications.

  • Have a quiet, professional home work environment suitable for telephone work.


NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.



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