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Survey Assistant - Work from Home

Apply now Job no: 497113 Work type: Intermittent Location: Chicago – 55 East Monroe Street, IL Capability Area: Education and Child Development

JOB DESCRIPTION:

The Education and Child Development Department is seeking strong trouble-shooters with an interest in survey research to assist with the High School & Beyond project. This will be an intermittent role, requiring at least 20 hours of availability per week. 

Due to current COVID-19 safety measures, employees who can work from home, are required to do so.  Once it is safe to resume standard practices of commuter travel and social interaction per government guidelines, we expect employees to maintain an office presence as required by projects needs and department leadership.

DEPARTMENT: EDUCATION AND CHILD DEVELOPMENT

For more than 40 years, NORC has been committed to conducting high quality education research. Our department of Education and Child Development's research covers the full array of education-relevant populations, from pre-school children to the post-graduate doctorate holders.  NORC is a leader in conducting large national surveys, as well as more targeted state and local studies, harvesting reliable, actionable early childhood data, particularly data on early care and education.  The scope of our education and early childhood research methodologies is wide-ranging, as well – including primary data collection, analysis and reporting of existing data, transcript abstraction, classroom observations, qualitative analysis, and experimental and quasi-experimental designs.

RESPONSIBILITIES:

Individuals selected for this position may perform any or all of the following:

  • Conduct telephone and online research activities with individuals and businesses to obtain current address, phone number, email address, and/or general location of sampled individuals
  • Respond to telephone calls and emails from sample members with requests for technical support or questions about the study
  • Use standard procedures to resolve questions and escalate more complex issues to more experienced support specialists
  • Document, track, and monitor incoming requests and problems to ensure timely resolution
  • Administer survey interviews to sample members using a computer
  • Manage and conduct quality control protocols for survey communications, such as mass mailings, emails, and SMS contacts
  • Remediate telephone interview recordings to remove personal identifying information
  • Code verbatim responses into an existing codeframe
  • Tabulate data collection results and production statistics
  • Conduct quality checks on incoming survey data
REQUIRED SKILLS:
  • Strong critical reasoning and writing skills
  • Strong problem solving capabilities
  • Strong interpersonal communication skills in email, in person, over videoconference, and on the telephone
  • Strong research skills (finding people, literature reviews, etc.)
  • The ability to work independently and in project teams
  • The ability to work on multiple tasks simultaneously
  • Strong proficiency with MS Office software
  • Some college level courses or other postsecondary academic experience
  • Demonstrated attention to detail and highly organized, ability to work with disparate documents and data sources, synthesizing materials

We kindly ask that all applicants please include their resume and a cover letter in their application. 

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 75 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

 

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