Work type



Capability Area

Research and Survey

Field Operational Intelligence and Analytics Manager

Apply now Job no: 497126 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: Field Management


NORC's Field research organization seeks a Operational Intelligence and Analytics Manager.

In this role, you will:

Collect and analyze data to evaluate operations and processes and to facilitate complex decision-making. Follow established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas and develop solutions.

Test and validate models and results.

Prepare reports that 1) measure operational effectiveness and identify inefficiencies, 2) outline and rank proposed solutions and 3) present a range of possible alternatives. Areas of job focus include project management, operational effectiveness, operations innovation and liaison with technology departments.

Although Chicago is the preferred work location, NORC staff are currently working remotely and there is flexibility to consider other work locations.

DEPARTMENT: Field Operations

Field Operations helps coordinate work and facilitate contacts across projects and departments. We prepare budget estimates and contribute technical text for proposals.  Members of the field management team recruit and assign interviewers to projects.  We assist with project planning and goal setting. Field Managers lead trainings and assist with training preparations.  Our Field Interviewers conduct interviews and other data collection activities.  Regional Managers, Senior Field Managers, and Field Managers manage production and costs, assure data quality, complete HR and administrative tasks, and participate in other activities as needed.​​​​​​​​​​


Project Management
• Identify and create consistent suite of project management reports
• Identify and create reports to monitor operational drivers
• Support analysis needs for project execution
• Maintain project dashboard
• Participate in weekly project status meetings
• Support Field Project Managers with analysis

Operational Effectiveness
• Identify and create reports to measure operational effectiveness
• Use operational intelligence data and tools to identify continuous improvement opportunities
• Produce other labor reports
• Lead process improvement projects

Operations Innovation
• Identify technology opportunities for Field and Projects
• Primary resource to develop MIS
• Primary resource to develop mobile time and activity reporting system
• Own innovation program

Liaison with Technology Departments
• Lead TSS relationship
• Field representative with IT on bugs and Field enhancements

  • Bachelor's Degree; preferably in social sciences, survey methodology, data science, statistics, or other related quantitative field.  Master’s degree or MBA a plus.
  • A minimum of three years’ experience in related field; experience in Field Survey Operations or Survey Research a plus.
  • The successful candidate is a person with business acumen, superior analytical skills and a proven track record for identifying and solving problems. 
  • Proficiency with SQL, SSRS, PowerBI, R and/or Tableau, or other data analysis and visualization applications.
  • Significant experience with Excel is required.

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.


For over 75 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.


NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.


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