Work type



Capability Area

Research and Survey

Senior Survey Operations Analyst

Apply now Job no: 497216 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: Call Center Management


Sr. Survey Operations Analyst (Chicago, IL) (multiple positions).  Apply SAS stats procedures, including various types of regression analysis, ANOVA and statistical tests, to conduct statistical analysis of large datasets to identify trends, relationships between variables, and identify projects or internal processing issues. Design and create Access database using VBA to translate business requirements into technical specifications and provide user friendly interface for managers to efficiently query and extract data. Develop SQL server database and conduct queries with T-SQL programming. Find key areas of automation to make the business processes smooth with SQL triggers or functions. Create visualizations to identify patterns and meaningful insights using tableau, then design interactive dashboards and publish to tableau server for managers. Write SAS Program to pull data from multiple data source and create project production report and financial reports. Use advanced SAS programming to automate data processing and feed to backend that supports reports. Produce and validate monthly performance metrics and provide recommendations for application of the data analysis.  Work with TSSO Management Group to develop strategies to address problems revealed through reports. Lead special projects as required, including analysis of call history data, preparation of training materials, process documentation, audit compliance, and literature reviews of methodological issues. Provide ad hoc reporting and analysis for senior management as needed to review and improve business performance. Requires a Master’s degree or foreign equivalent in Mathematics, Statistics, or a related field, and two (2) years of experience in the job offered or a related position applying mathematical or statistical theory and methods to interpret and analyze numerical data. Also requires two (2) years of experience in each: 1) Conducting Statistical Analysis, Apply Machine Learning techniques and using SAS Programming automation to solve business problems; 2) Designing surveys, experiments, and opinion polls to collect data; 3) Microsoft Access and Excel VBA programming, Microsoft Access database development, User Interface design and setup, and Advanced Visualization to build database system, Excel dashboard reports and provide user friendly solutions for data management; 4) SQL Server database design and setup, and SQL query; and 5) Designing data visualizations and dashboards using Tableau to meet business needs and allow users to identify and analyze trends.  Send resume with cover letter to NORC, J. Burchfield, Ref#: ZG2021, 55 East Monroe Street, Chicago, IL 60603.  No calls.


TSSO is primarily responsible for screening and interviewing respondents over the telephone, but we also prompt respondents by telephone, locate respondents, code and enter data from survey responses, manage hard copy documents, and mail survey materials.

TSSO staff are vital to our nationwide survey research operation. Interviewers talk to people from every conceivable walk of life to obtain information on issues such as health care, employment, and education. The work we do at NORC has lasting social significance, and the data we gather helps legislators and others involved in setting policy make informed decisions for the welfare of all Americans in an increasingly complex society.

Our TSSO Centers are state-of-the-art telephone survey centers located in Chicago, IL, Albuquerque, NM, and Wichita, KS.  Each Center features call stations equipped for computer-assisted telephone interviewing (CATI).


NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge.

NORC conducts research in five main areas: Economics, Markets, and the Workforce; Education, Training, and Learning; Global Development; Health and Well-Being; and Society, Media, and Public Affairs.

We provide comprehensive and integrated services that span the research cycle, and offer solutions that anticipate and address critical needs in research and data science. We approach all work with deep technical expertise, a spirit of collaboration, and a commitment to scientific integrity.  


NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.


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