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Illinois

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Research and Survey

Senior Field Manager

Apply now Job no: 497822 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: Field Management

JOB DESCRIPTION:

This position is responsible for all Field Manager responsibilities, including, the management of a team of Field Interviewers on an assigned project, and responsible for tasks related to the planning and execution of data collection.

Additionally, this position will assume the responsibility of a Field Project Manager as needed, leading a team of Field Managers on an assigned project.  The Sr. Field Manager will perform mentoring activities to a group of Field Managers, will evaluate Field Manager performance, and will support their Regional Manager with administrative responsibilities. Additional activities may include participating in Field Operations and Central Office strategic programs. 

DEPARTMENT:

NORC field employees are vital to our nationwide survey research operation. We talk to people from every conceivable walk of life in person to obtain information on issues such as health care, employment, and education. The interview is the basic tool by which we are able to provide this data and as the interviewer, you’ll have the ability to make that possible.

The work we do at NORC has lasting social significance: the data we gather helps legislators and policy-makers determine the best course of action for the welfare of all Americans.

RESPONSIBILITIES:
  • Supervise Field Interviewers (or in some cases, Field Managers) and their data collection activities, including weekly calls in which cost and production are reported and discussed. Provide guidance when problems arise; interpret and clarify data collection procedures; and make data driven decisions using all available management information.
  • Identify resources needed within region and work within the project structure to communicate and secure needed resources.
  • Work within project structure to develop regional targets, as required, and monitor progress toward goals.
  • Regularly evaluate interviewer and Field Manager performance and document appropriately. 
  • Responsible for case management within assigned region or area, including the assignment of cases to interviewer (or Field Manager) staff. 
  • Acts as a mentor, working with the Regional Manager to implement individual development plans for Field Managers.
  • Assists the Regional Manager in administrative work for Field related activities as needed.
  • Conduct and/or assist at project specific trainings, as a member of NORC’s training team or as a project FPM.
  • Assist with department initiatives.
REQUIRED SKILLS:
  • High School degree required; Bachelor’s degree preferred
  • A minimum of four years’ experience as a manager of field interviewers, or equivalent
  • Strong leadership skills.  Experience building and development teams.  Strong analytical skills.  Experienced in developing and executing operational strategies. Strong financial acumen to manage cost containment. 
  • Ability to work a flexible schedule including evenings and weekends.
  • Proficient with Microsoft Office products (Word, Excel, PowerPoint at minimum)
  • Strong interpersonal communication skills both in person and on the telephone.  Ability to effectively communicate with interviewers, Field Managers, and central office staff.
  • Must have experience managing and mentoring staff.  Ability to evaluate the work of interviewers and managers, providing honest and direct feedback, and creating individual development plans.  Experience in rewarding and disciplining staff.
WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 75 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

 

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