| JOB SUMMARY: |
AmeriSpeak® is a fast-growing, fast-paced, innovative, probability-based panel housed within NORC at the University of Chicago, a world leader in research excellence. The Manager, Panel Operations is responsible for operational aspects of executing custom AmeriSpeak client studies, client-funded panels, and AmeriSpeak internal projects. Responsibilities include creating project collaterals, questionnaires and data collection workflow, coordinating with other internal teams such as Statistics, Strategic Communication, IT, and directing external vendors on project implementation from start to finish.
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| DEPARTMENT: AmeriSpeak |
AmeriSpeak® is the first U.S. multiclient household panel to combine the speed and cost-effectiveness of panel surveys with enhanced representativeness of the U.S. population, an approach designed to achieve an industry-leading response rate and an innovative sample quality report card. AmeriSpeak has become the primary survey partner of the nation's preeminent news service, The Associated Press.
Developed and funded by NORC, AmeriSpeak randomly identifies Americans—including the country’s hardest-to-reach populations—and recruits them to provide their opinions and insights on a wide range of topics critical to our clients. The outcome is a truly representative picture of America and, thus, more accurate research results for use in statistical surveys.
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| RESPONSIBILITIES: |
- Manage and collaborate on the creation of project collaterals such as invitation and reminder mailings, emails, text messages, and social media outreach incorporating survey research best practices for the specific target population.
- Provide advice on survey questionnaire design to ensure complete and accurate data collection.
- Manage, support, and collaborate on the design and implementation of data collection workflow from start to finish including sampling, sending out invitations/reminders, data collection infrastructure, project respondent support, and reward fulfillment.
- Manage and coordinate internal resources and external vendors such as Statistics, Strategic Communication, IT, Telephone Interviewers, web and print designer, print and mailing vendor, incentive fulfillment vendors, and others.
- Collaborate on development of panel engagement and retention programs to ensure active long-term participation of project respondents; development of panel management programs to maintain accurate and up-to-date panel information; development of respondent support programs to maintain a high level of respondent satisfaction.
- Supports business development workflow for proposal, pricing, and contracting support for custom client-projects and client-funded panels.
- Support the client service teams for budget and client communication.
- Perform other duties as assigned.
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| REQUIRED SKILLS: |
- Bachelor's degree. Master's in social science strongly preferred.
- 5 years of survey research experience with minimum of 1 year client management experience. Strong preference for candidates with 2-year survey operation/execution experience.
- 2 years of experience managing and mentoring staff.
- Advanced knowledge of the principles and processes of survey research.
- Knowledge of at least one substantive or methodological area.
- Proficiency with data management in SAS and/or SPSS (SAS preferred); Microsoft Office software, including word processors, spreadsheets and graphics (Outlook, Word, Excel, and PowerPoint).
- Quantitative analysis skills, well-developed problem-solving skills, time management, personal organization, attention to detail, discretion, and composure skills.
- Strong client management and communication skills.
- Ability to manage multiple projects, identify and mitigate project risks and work effectively with multiple departments, stakeholders and internal/external clients.
- Ability to work effectively collaboratively with minimal supervision.
- Knowledge of general office procedures, technology and equipment.
- Advanced ability to communicate effectively (oral and written) at all levels. Demonstrated ability to communicate effectively with clients and report writing for client deliverables for projects low, medium, and high complexity.
- Occasional travel.
#LI-RM1
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| SALARY AND BENEFITS: |
The pay range for this position is $88,000 – $130,000.
This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:
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Generously subsidized health insurance, effective on the first day of employment
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Dental and vision insurance
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A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
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Group life insurance, long-term and short-term disability insurance
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Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
NORC’s Approach to Equity and Transparency
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
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| WHAT WE DO: |
NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.
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| WHO WE ARE: |
For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
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| EEO STATEMENT: |
NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, sexual orientation, gender identity, and other legally protected characteristics.
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