| JOB SUMMARY: |
NORC at the University of Chicago is seeking an Operations Analyst to join the IT Administrative Systems group. Working closely with IT management, this position will be involved in a broad range of critical management functions, including: telecommunications invoice auditing, financial reporting, usage analysis and reporting, quality assurance and process improvement. And also be the primary point of contact with telecom carrier accounts.
This position will be based in our Chicago Loop office, with the expectation of hybrid work schedule of two days a week in the office.
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| DEPARTMENT: Information Technology Administrative Systems |
NORC's Information Technology program provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to providing professional, high-quality solutions in order to further our collective goal of advancing social science research.
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| RESPONSIBILITIES: |
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Working with the IT managers, AP, and financial analysts, develop strategies to address problems in data or processes or revealed through reporting mechanisms. Participate in implementation of strategies.
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Undertake and/or lead special projects as required, for example, analysis of usage and call history data, preparation of SOPs, documentation of processes, auditing compliance with certain procedures, and user documentation of telco services.
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| REQUIRED SKILLS: |
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Strong analytical skills, excellent problem identification and solving skills, accuracy, attention to detail, oral and written communication skills.
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| SALARY AND BENEFITS: |
The pay range for this position is $61,000-$92,000.
This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:
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Generously subsidized health insurance, effective on the first day of employment
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Dental and vision insurance
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A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
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Group life insurance, long-term and short-term disability insurance
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Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
NORC’s Approach to Equity and Transparency
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
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| WHAT WE DO: |
NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.
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| WHO WE ARE: |
For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
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| EEO STATEMENT: |
NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
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