| JOB SUMMARY: |
Become NORC at the University of Chicago’s newest Senior Systems Administrator in our IT Development and Infrastructure Department. As a member of the Server Engineering and Operations team, provide day to day technical support and analysis for server/application systems infrastructure-related technologies.
Take responsibility for monitoring, responding, and resolving system alerts as appropriate, offering technical and operational support to senior engineers working on projects. Leverage this growth opportunity to participate in projects that improve system availability, performance, security, capacity, and functionality as you act as a subject matter expert both for your team, as well as other internal and external stakeholders.
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| DEPARTMENT: IT Development and Infrastructure |
NORC's Information Technology department provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to delivering professional, high-quality solutions to achieve our collective goal of advancing social science research.
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| RESPONSIBILITIES: |
- Availability/Incident/Request Management: Responsible for the timely resolution of incidents, problems and request fulfillment. Analyze incident events and escalations from helpdesk, determine cause and resolve or escalate to senior technical resources.
- Change and Release Management: Applies sound IT production and change management methods to all areas of supported infrastructure. Adheres to set standards and processes when documenting, communicating and implementing changes.
- Technical Management: Must demonstrate an ability to develop technical expertise in infrastructure technologies and drive towards becoming a subject matter expert.
- Priority Management: Must be able to manage several assignments at one time, balancing resources, priorities, deadlines and time. The work is highly technical and requires collaboration across multiple disciplines and groups. The candidate must demonstrate an ability to work independently and provide support over weekends and off-hours.
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| REQUIRED SKILLS: |
- Bachelor's degree in computer science, engineering, or other related field, or equivalent relevant experience
- At least five years of professional experience supporting a production enterprise with Linux and Windows servers.
- Mature scripting and automation skills (Example: PowerShell; Python)
- Experienced in the installation, configuration, troubleshooting, and administration of server based applications and operating systems on Intel-based platforms
- Experienced with Citrix XenDesktop, PVS, Netscaler, and other Citrix technologies
- Experienced installing and updating applications including ArcGIS, DBeaver, DBVisualizer, Kiteworks, MatLab, MiKTeX, Nlogit, Python, SAS, SPSS, Stata, SUDAAN, UltraEdit, and WinSCP
- Knowledge of vSphere 8 and above, Ubuntu 22 and above, Windows Server 2016 and above, Active Directory, and Dell server hardware
- Working knowledge of Storage platforms including Pure and EMC Isilon
- Familiarity working in cloud environments including AWS and Azure
- Strong written and verbal communication skills, comfort level interacting with management, users, and other team members on a regular basis
- Willingness to provide off-hours (including weekends) support for top priority issues
- Experience working independently with minimal oversight, producing high-quality results
- Previous NORC experience is preferred
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| SALARY AND BENEFITS: |
The pay range for this position is $104,000 – $157,000
This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:
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Generously subsidized health insurance, effective on the first day of employment
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Dental and vision insurance
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A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
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Group life insurance, long-term and short-term disability insurance
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Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
NORC’s Approach to Equity and Transparency
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
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| WHAT WE DO: |
NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.
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| WHO WE ARE: |
For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
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| EEO STATEMENT: |
NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, sexual orientation, gender identity, and other legally protected characteristics.
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